Training Calendar

The Care Connect Academy is a series of trainings tailored to the needs of health care and social services providers in Alameda County. The Academy is split into three streams: Core Competencies (Consumer Engagement Skills and Sector Knowledge); Housing and Core Competencies; and Community Based-Care Management Entities and Core Competencies. Find the schedule and register for trainings here.

Connecting your Client to Specialty Mental Health

Connecting clients with complex needs to the right mental or behavioral health care services is a crucial component of providing Whole Person Care. Mental health services are now included as an essential health benefit, and mild to moderate diagnosis will be covered by your client’s Medi-Cal Managed Care Plan and PCP.  Download this easy-to-follow guide to find the best way to connect your clients to mental or behavioral health services.

Connecting your Client to Primary Care

Primary care is an essential component of providing Whole Person Care to high-need populations in Alameda County. Download this easy-to-follow guide in establishing a strong relationship with a Primary Care Provider (PCP) who can assist your client in supporting their health.

PDCA Process

Plan, Do, Check, Act (PDCA) projects are quality improvement efforts that test interventions supporting the Six Critical Changes of AC Care Connect. Interventions are tested through multiple cycles, using data collected from one cycle to inform how to improve processes in the next cycle. At any given time, AC Care Connect is implementing several PDCA projects. These projects are carried out by teams composed of subject matter experts and stakeholders across multiple sectors and agencies in Alameda County.


Whole Person Care Universal and Variant Metrics Technical Specifications

State of California Health and Human Services Agency – Department of Health Care Services Whole Person Care Universal and Variant Metrics Technical Specifications (Rev. September 1, 2017)




Community Health Record (CHR)

The Community Health Record (CHR) is a web-based software tool that allows qualified care coordinators/physician to access a curated set of information (record) on a person from multiple hospitals/emergency rooms, primary care providers, mental health providers, housing navigators and housing resource centers throughout the community.

CHR Informational Flier
SHIE Informational Flier

CHR Helpdesk

Helpdesk staff is available by phone or email from 9:00 AM to 5:00 PM to address both technical or program questions. However Protected Health Information (PHI) should not be shared over email.

For example, you can ask for help with the following:

  • User login issues (e.g., “I forgot my username and password”)
  • Notification setup (“How do I set up my notification alerts to be received  text?”)
  • Data quality related to data submission (“The blood pressure value for the client is showing up in the phone field of the pCHR”)
  • Program workflow such as emailing and notification messages to/from care team members (“Who do I call if I can’t reach a care team member?”)

Call (510) 346-1096 or email for more information.


The Alameda County Care Connect Groupsite is a meeting place that provides members of AC Care Connect with a shared calendar, discussion forums, member profiles, photo gallery, file storage, and more.

Click here to join an AC Care Connect group or to log into an existing account.

Plan, Do, Check, Act (PDCA) Suggestions and Input

The Care Connect Quality Improvement Unit (QIU) leads and supports efforts to analyze and refine service delivery across the Care Connect System.
Our work includes:

  1. Identifying opportunities to improve processes and programs
  2. Developing, testing and monitoring quality improvement projects, known as Plan-Do-Check-Act (PDCA) Projects
  3. Communicating observations and findings that inform broader system changes to Care Connect leadership

To learn more about the PDCA process, please click here.

How can I contact the Quality Improvement Unit to start a project?

You can submit your idea for a PDCA project by completing the contact form below. Someone from the Quality Improvement Unit will respond to your submission within 2-3 business days: